Customer Support Engineer
The Customer Support team helps our international distributors with everything they need to grow their markets: troubleshooting, training, spare parts, service offers, technical documentation and more.
We now have an open position in our Customer Support team.
You can read more about the position and apply for the position here.
Join Makin
What’s it like to work at Makin?
In Makin, all employees are regarded as valued resources. We aim at keeping a flat hierarchical structure, offering a stimulating working environment with extensive knowledge sharing and a healthy work-life balance. Makin is looking for competent employees and most importantly people who work well together. Our main goals are based on experience, customer focus, innovation, and quality. We strive to offer an informal but professional working environment with a focus on well-being and cooperation.
Below you can read more about how Helene found her path to working in Makin.
You can also read about how Morten’s Master thesis became turned into a product launch for Makin in our News section.
Helene is a graduate in experience economy but found a job in the construction industry at a career fair in Odense.
When Helene pursued her education in design culture and experience economy, she believed the future lay in the cultural world, the education sector, or within urban planning.
Today, as a technical writer at Makin, she is involved in marketing machine control systems to the construction and civil engineering industry, ensuring excavators in Denmark, Norway, Sweden, and several other countries operate as energy-efficiently as possible.
“I’m really happy where I am. I have a lot of responsibility and constantly try new things. At the same time, I use many of the things I learned at university,” says 30-year-old Helene Stoustrup Jakobsen.
She highlights disciplines such as visual communication, text production, and analysis of user experiences, which were also the direct reasons she got the job in the machine control industry.
“I was without work and had gone to the Academic Career Fair at SDU. There, I noticed Makin’s booth, where there was a model of an excavator. I didn’t know the company beforehand when I approached and asked if they had considered the user’s experience.
The following week, I was called for an interview,” Helene Stoustrup Jakobsen smiles.
After an internship, she was hired full-time at the company in Cortex Park in Odense, where the majority of the 33 employees have a technical background.
“It’s probably my strength that I’m not so technically skilled. I find it easier to see the company’s products from the outside with the user’s eyes” says Helene, who doesn’t spend her free time reading job ads.
“Maybe I didn’t end up in one of the industries I had imagined. But I am happy to work in a growth company that is constantly evolving, and where there is not a long way from thought to action,” says Helene.
Helene Stoustrup Jakobsen, Technical Writer
